Return and Refund Policy
At rustcartel, owned and operated by Codedfashionista Private Limited, we strive to provide a seamless and satisfactory shopping journey. Within this policy, “we,” “our,” and “us” refer to Codedfashionista Private Limited, while “you,” “your,” and “user” refer to you—our respected customers. By completing a purchase on our platform, you agree to the return and refund terms outlined below. If you need to return an item, the following guidelines will help you understand the process clearly.
Return Eligibility Criteria
To qualify for a return, products must be unused, unwashed, and remain in their original condition with all labels, tags, and packaging undisturbed.
- Please ensure that the original tags, labels, and boxes are returned intact.
- Items that show signs of wear, alterations, or washing will not be accepted.
- You must raise a return request within 48 hours of receiving the delivery. Contact our support team within this time window to initiate the process.
- Returns that don’t comply with these criteria will be declined.
Steps to Start a Return
Step 1: Submit Your Request
Send us an email with your Order ID and a brief reason for return at codedfashionistapvtltd@gmail.com, codedfashionistaauthorize@gmail.com.
Step 2: Provide Visual Evidence
If your item is damaged, defective, or incorrect, please attach clear pictures to help us process your request faster.
Step 3: Follow the Instructions
After your return request is reviewed and approved, we will provide the necessary steps and address for returning the item.
We reserve the right to reject any return that doesn’t follow the outlined conditions.
Refund Procedure & Timeline
Once the returned item reaches us, our team will inspect it to verify eligibility. We’ll notify you of the approval or denial of your refund. If approved, a refund will be issued to your original mode of payment within 5–7 business days. You’ll also receive a confirmation email once the refund has been processed.
Partial Refund Cases
If a returned item does not fully meet return conditions—such as missing tags or slight damage—we may offer a partial refund, subject to our discretion.
Wrong, Defective, or Damaged Product
Should you receive a faulty, damaged, or incorrect item, please reach out within 48 hours of delivery. Email us with images or a video highlighting the issue so we can address it quickly and efficiently.
Need Help?
If you have questions or need help regarding a return or refund, don’t hesitate to contact our customer support team at: codedfashionistapvtltd@gmail.com, codedfashionistaauthorize@gmail.com
Thank you for shopping at rustcartel. We value your trust and are here to ensure your experience stays smooth and reliable.